Beta terms

Last updated: November 14, 2026

TrustFill is a service of Fieldtest Labs LLC, a Minnesota limited liability company ("TrustFill", "we" or "us"). These terms apply when your business uses TrustFill during the early-access beta. By signing in, you accept them on behalf of your business. Our privacy policy explains how we handle personal information.

The beta

• TrustFill is free during the beta. We'll tell you before the beta ends and before any paid plan would apply, and nothing is charged without your agreement.
• In return, we ask for a short onboarding call and your honest feedback. We may use your feedback to improve TrustFill, without owing you anything for it.
• Beta software can change, have bugs or be unavailable at times. It comes as is, without a service-level commitment.
• Either of us can end your beta access at any time. If we end it, we'll give you reasonable notice and time to export your records.

Your business's records

• The records your business collects with TrustFill belong to your business. We store and process them only on your behalf, as your service provider, to run TrustFill for you.
• You're responsible for having a reason to collect the details you ask callers for, and for how you use them, including any file you export.
• You can delete records, and close your account, at any time. After an account closes, its records are deleted after 30 days.
• We may use de-identified usage data, such as counts and timings with nothing that identifies a caller, to run and improve TrustFill.

Using TrustFill fairly

• Text only people who've called your business or asked you to contact them, and only about their request.
• Before TrustFill texts a caller, read them your script from Settings, and press They said yes, text the link only if they agree. See Texts from TrustFill.
• Don't ask callers for payment card numbers, government ID numbers or passwords.
• Don't impersonate another business, and keep your business's verification details true.
• Keep your sign-in to yourself, and remove staff who leave.

We may limit or suspend an account that breaks these rules or puts callers at risk.

Email from us

We'll send account email about your application, sign-in and the beta. Accepting these terms also lets us send you occasional product news, which you can unsubscribe from at any time.

Liability

To the extent the law allows, TrustFill isn't liable for indirect or consequential losses, and our total liability during the free beta is limited. The exact wording will be settled in counsel's review.

Changes and contact

We may update these terms during the beta and will tell you about material changes by email. Questions: support@trustfill.com.