Texts from TrustFill
TrustFill sends one kind of text: a secure link a business sends you while you're on the phone with them, so you can check your details together as you talk.
TrustFill is a service of Fieldtest Labs LLC.
Who gets a text
- Only someone who is on a phone call with a business that uses TrustFill, right now.
- Only after they say yes when the business's staff ask, on that call.
- Never for marketing, offers or reminders, and never to a list of numbers.
How callers say yes
Staff can't text a caller from TrustFill without asking first. When they choose Text from TrustFill, TrustFill shows them a script to read out. The caller answers on the call. Only if they say yes do staff press They said yes, text the link, which sends one text with the link.
Ask first
Read this to the caller. Text the link only if they say yes.
“So I get everything right, can I text you a link to check your details? You can fill them in yourself or just confirm what I enter.”
Each business picks its script from TrustFill's list. Businesses can't write their own, and every script asks permission:
- “So I get everything right, can I text you a link to check your details? You can fill them in yourself or just confirm what I enter.”
- “I'll text you a secure link where you can see and confirm your details as I take them down. OK to text this number?”
- “Can I text you a quick link? You can fill in your details or just check mine as we go, so nothing gets misheard.”
- “To make sure I have your details right, I'll text you a link to review them while we talk. Is that OK?”
Each time, TrustFill records who pressed the button, when, which script they read, and the caller's number as a one-way code (not the number itself). We keep that record for 4 years.
What the text says
One text, from TrustFill's toll-free number, with the business's name first:
Maple Street Home Services via TrustFill: check your details with us as we talk. https://link.trustfill.com/s#Xq3k9TzR2mVb7Lp4Nw8yHc Reply STOP to opt out.
The link works for that call only, for up to 30 minutes.
How often
One text each time you agree on a call. A business can't text the same number more than 3 times an hour. Message and data rates may apply.
Stopping texts
- Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) to stop all texts from TrustFill's number, from every business that uses TrustFill. You'll get one reply saying you've opted out, and nothing after that.
- After you reply STOP, staff see “This number opted out of TrustFill texts. Ask before texting from your phone.”
- Reply START to get texts again.
- Reply HELP for help, or email support@trustfill.com.
Your number
We use your number only to send that text and to keep the records above. We never sell or share phone numbers, or anyone's agreement to get texts, with anyone for their marketing. See our privacy policy and terms.
Carriers aren't liable for delayed or undelivered messages.